BENCH GENERAL MANAGER
Ensure the Operations team has the administrative support through successfully achieving Janko Hospitality Goals. Bench General Manager will work with the Operations Team to assist with hotel operations and responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility and a strong working knowledge of financial statements and internal controls during the duration of each assignment.
Responsibilities:
Be responsible for all aspects of hotel operations, day-to-day staff management, and guests.
Ensure compliance to SOP’s, policies, procedures and service standards.
Handle of guest complaints and overseeing service recovery process.
Manage budget and ensure revenue and guest satisfaction goals are met.
Ensure all decisions are in the best interest of the hotel and ownership company.
Develop short, and long-term strategic goals for performance improvement.
Need to understand the P&L statements and have the ability to react with impactful strategies.
Meet all report deadlines daily, weekly, and at month end.
Work closely with the VP of Revenue Management, and the Corporate Sales Director to maximize room yield and hotel revenue.
Oversee and manage all departments and work closely with department heads daily
Be responsible for occupational health, fire, and life safety.
Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example.
Advocate sound financial/business decisions achieve goals and maximize revenue and achieve profitability.
Encourage and build mutual trust, respect, and cooperation among team members.
Strive to improve service performance.
Communicate clear and consistent message regarding processes throughout all departments.
Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills.
Competencies:
High ethical standards.
Has rotated through a variety of operations roles, including General Manager, Front Office, and Housekeeping.
Has successfully led, managed, and developed a team.
Excellent interpersonal skills required.
Strong communication and training skills. This individual needs to be comfortable and effective at training team members.
Strong organizational and time management skills.
Strong analytical/intellectual skills and business acumen.
Strong sensitivity to internal and external customer needs.
Requirements:
College or high-level education
5+ years’ experience within the hospitality industry in operations
Service training and/or brand development
Prior Hotel experience a must
Strong leader, self-motivator, team builder
Benefits:
Medical, Dental, and Vision Insurance
Life Insurance and Supplemental Insurance
Employee Assistance Program (EAP)
Paid Time Off to include Vacation, Holidays, & Sick
Complimentary and Discounted Hotel Rooms